I · The Magician

Sample site. Relayform is a fictional business, designed by Alcor Industries to show the Magician archetype. Nothing here can be booked, bought or sent.

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Request handling for service desks

Messy requests in. Routed tasks out.

Relayform reads what lands in your inbox, web forms and site chat. It pulls out the facts, sorts and routes the work, and drafts the reply. Then a person on your desk approves it, or nothing goes out.

Book a walkthrough See pricing

Or run the bench below yourself.

Bench RF-01 one email, four operations

  • In 1 email · 14 lines
  • Plus your rules
  • Out 1 task card

Press an operation. Each one writes to the card and marks the lines it read.

Ready. Press Extract, or jump straight to any step.

Scripts are off, so the bench shows the finished card with every source marked.

Input A

Email, as it arrived

help@ inbox

From Dana P. <dana.p@mail.example>

To help@orrin-rentals.example

Subject RE: FW: kitchen ceiling AGAIN??

Sent Tue 2:52 pm

hi, sorry to bother you again, i emailed about this in march.

the kitchen ceiling is dripping again, worse this time,

there’s a brown patch spreading near the light fixture and i’ve put a bowl down.

i think it’s coming from the apartment upstairs but no one’s answering the door.

I’m in 4C at Pennock House (the one on Parrin Rd, not the new building).

can be in tomorrow after 1 or thursday all day.

text me if that’s easier, you have my number.

also the hallway bulb is out but that’s not urgent!!

thanks, Dana

Sent from my phone

Quoted text hidden

Input B

Your setup

read by 02 · 03 · 04
R-07
Water near an electrical fixture → P1, same day
R-02
Every P1 is held for a person to approve
Buildings
Pennock House → North side
Roster
Wed · plumbing on call: Idris
Template
“Repair visit” reply

Task RF-2291Held for review

Untitled requestKitchen ceiling leak, Apt 4C Pennock House

  1. Raw
  2. Extracted
  3. Classified
  4. Routed
  5. Drafted

01 Extracted

Requester
Dana P. · dana.p@mail.exampleSource: L1, L13
Callback
Text, to the number on fileSource: L11
Location
Apt 4C, Pennock House, Parrin RdSource: L9
Access
Wed from 1 pm · Thu all daySource: L4, L10
Issue
Water through kitchen ceiling, near a light fixtureSource: L6, L7
Unknown
Which apartment is upstairs. No answer at the door.Source: L8

02 Classified

Category
Maintenance › PlumbingSource: L3, L6
Priority
P1 same day, by rule R-07Source: L7, R-07
Split
Hallway bulb becomes its own task, Electrical, P4Source: L12

03 Routed

Team
North side · PlumbingSource: L9, Buildings
Assignee
Idris, plumbing on call WednesdaySource: L10, Roster
Also tell
Building manager: find the apartment upstairsSource: L8
Link
Possible repeat of a March report. Reviewer to confirm.Source: L5
Gate
Held for Front desk. Nothing sends until approved.Source: R-02

04 Reply draft

To Dana P. · not sent

Hi DanaL13, sorry this is back.

A plumber can come on WednesdayL10, arriving between 1 pm and reviewer sets end time.

Please keep the bowl in place and leave the kitchen light off until thenR-07. We’ll also try the apartment upstairsL8. If the time changes we’ll text youL11.

Front desk, Orrin RentalsTemplate

Sample data. Orrin Rentals, Dana and Pennock House are invented for this bench. Every field points to a line or a rule; nothing on the card is guessed.

A–AInputs

Three ways in. One shape out.

Requests arrive however people feel like writing them. Relayform doesn’t ask them to change. It reads each channel on its own terms and writes the same card every time.

Web form /repairs
Name
r osei
Unit
12b callis ct
Category
Other
Message
boiler bangs at night + no hot water since sunday. kids here
Site chat 3 messages
  • hi is anyone there
  • door buzzer at pennock house is dead, cant get in
  • im outside now
Email (no subject)

Hello, following up on the gutter quote from last week. Did anyone come by? The water still runs down the front wall when it rains.

Mrs. Vey, 7 Tamsett Row

Task the card every request becomes

  1. Requesterwho wrote
  2. Callbackhow to reach them
  3. Locationwhere the work is
  4. Accesswhen someone can get in
  5. Issuewhat is wrong, in one line
  6. Unknownwhat the message didn’t say
  7. Category · Priorityand the rule behind it
  8. Team · Assigneefrom your lists and roster
  9. Gatewho must approve
  10. Reply draftwith gaps marked

After review, your ticket system receives the card as JSON over a webhook, or as a plain email.

How each channel is read

  • Email

    Any shared inbox. Reads headers, body and signature. Attachments stay with the card; photos are kept, not read.

  • Web forms

    Your existing form sends Relayform a copy. Field names are kept, and the free-text box is read like an email.

  • Site chat

    Messages from your site chat, grouped into one request per conversation, with the times they arrived.

B–BOperations

Four operations. Each one shows its work.

Every field on a card points back to a line of the message or a rule you wrote. If it can’t point to one, it doesn’t write.

Extract

Reads

The message, its headers and the signature.

Writes

Named fields, each with the line number it came from.

Won’t

Fill a gap with a guess. A missing fact is written as Unknown.

Classify

Reads

The extracted fields and your rules.

Writes

Category, priority and the name of the rule that decided it. Splits a message that holds two jobs.

Won’t

Give you a confidence score. It shows the rule, which you can read and change.

Route

Reads

Category, location, your building or client list and today’s roster.

Writes

Team, assignee, who else to tell, and the review gate.

Won’t

Give work to someone who is off the roster, or skip the gate.

Draft reply

Reads

The card and your reply templates.

Writes

A reply in your words, with the gaps marked for the reviewer to fill.

Won’t

Send. A person presses Approve, or nothing happens.

Review by a person

Reads

The card beside the original message, line by line.

Writes

An approval, an edit, or a note that sends the card back.

Can’t be

Skipped. Every card is approved by a named person, and the audit trail says who.

C–CModules

Six modules on one rail.

Start with Intake and the Review desk. Add the rest when the desk asks for them. Each module is a plain screen your team works in, not a wall of charts.

M-01

Intake

  • help@orrin-rentals.exampleEmail
  • /repairsWeb form
  • Site chatChat

Checks for new messages every minute. Old mail stays where it is.

M-02

Rules

R-07When the message mentions water, leak, drip, damp
and it mentions light, outlet, switch, fuse
then priority P1, same day.

Rules are sentences. Anyone on the desk can read them; admins can change them and test them on last month’s mail first.

M-03

Roster

On-call roster by trade for this week
TradeMTWTF
PlumbAKAKIDIDAK
ElecSVRMRMSVSV
GenJOJOLBLBJO

Route reads today’s column.

M-04

Review desk

  1. P1Kitchen ceiling leak4C Pennock House · held 2 min
  2. P2Door buzzer deadPennock House · held 18 min
  3. P3Gutter quote follow-up7 Tamsett Row · held 1 h
M-05

Templates

Hi first name, a trade can come on day, arriving between from and to.

Slots fill from the card. Empty ones stay visible for the reviewer.

M-06

Audit trail

  1. receivedemail, 14 lines
  2. extract6 fields, 1 unknown
  3. classifyP1 by R-07
  4. routeNorth side, Idris
  5. heldR-02, Front desk
  6. approvedby Amira, Front desk
  7. handedto your mail server

D–DReview

Prepared is not sent.

Relayform does the reading and the paperwork. It does not decide for you. Four states, four different facts, and only the first one is Relayform’s.

  1. By Relayform

    Prepared

    The card and the draft exist. Nothing has left the building, and nobody outside your desk knows the card is there.

  2. By a person on your desk

    Reviewed

    They see the card next to the original message, line by line, with every Unknown flagged at the top.

  3. By the same person

    Approved

    One press. Their name and the time go into the audit trail. Returning a card is one press too.

  4. By your mail server

    Sent

    Relayform hands over the approved reply and records the handover. Replies go out from your address, never ours.

E–EPilot

Thirty days. One inbox. Then decide.

A pilot runs on one real inbox with your own rules. Nothing replies to a customer without your team pressing Approve.

  1. Days 1–3

    Connect

    One inbox, read-only. We load two weeks of past requests to test against.

  2. Days 4–10

    Rules

    We write your rules with you in plain sentences and run them on those past requests.

  3. Days 11–24

    Desk

    The review desk goes live. Your team approves every card. Nothing sends itself.

  4. Days 25–30

    Decide

    Keep it, change plan, or stop. If you stop, you get the export and we delete your data.

F–FPricing

Priced per reviewer. Reading is free.

A reviewer is anyone who can approve a card. Managers, readers and auditors don’t count. Billed monthly, thirty days’ notice to cancel, prices before tax.

Totals below are for 4 reviewers.

Desk

For one small desk getting its inbox in order.

$29per reviewer
per month

$116 a month for 4 reviewers

  • 1 inbox and 1 web form
  • 1,500 requests a month
  • Up to 20 rules
  • Reply templates
  • Email support, weekdays

Recommended

Team

For desks with a roster and more than one channel.

$58per reviewer
per month

$232 a month for 4 reviewers

  • Up to 6 channels, chat included
  • 8,000 requests a month
  • Unlimited rules
  • Roster routing and split tasks
  • Audit trail, kept 12 months
  • Phone and email, 8 am–6 pm
Book a walkthrough

Operations

For several desks, or a desk with an auditor.

$96per reviewer
per month

$384 a month for 4 reviewers

  • Unlimited channels
  • 40,000 requests a month
  • Everything in Team
  • Audit export and single sign-on
  • Data kept in the region you choose
  • A named contact at Relayform
Talk to us
Line drawing, east elevation of a two-story brick signal tower with a row of tall windows, an outside stair, a signal post with its arm raised and dimension lines, with a circled detail of a railroad relay.

G–GAbout

Named after a relay room.

In a railroad relay interlocking, a signal can’t clear until every switch on the route has been proven. Nobody skips the proof because they’re in a hurry.

We build Relayform the same way, upstairs in the old signal tower at Lampwick Yard. A request can’t become a sent reply until a person has checked the route.

Where
The Signal Tower, 1 Lampwick Yard, Ormholt
Visits
Tuesday and Thursday, 2–5 pm, by appointment
Bring
One request you’d like to see on the bench

H–HQuestions

Practical questions.

If yours isn’t here, bring it to the walkthrough.

Does Relayform ever send anything by itself?

No. It prepares cards and drafts. Sending happens from your mail server after a person presses Approve, and the audit trail records who and when.

What happens when a message is unclear?

The field is written as Unknown, with the line that caused the doubt, and the reviewer sees it first. Relayform won’t fill a gap to make a card look complete.

Why no confidence scores?

A percentage looks precise and gives the reviewer nothing to check. A rule name tells them exactly why a card was sorted the way it was, and they can change the rule.

Can it read attachments?

It reads the text in PDFs and documents. Photos are kept with the card for the reviewer and the trade; Relayform doesn’t describe what’s in them.

Which tools does it connect to?

Any mailbox that speaks IMAP, any web form that can post to a webhook, site chat through a small script, and your ticket system through its API or by plain email. Exports are CSV or JSON.

Where is our data kept, and for how long?

Messages are kept for 90 days by default, and you can shorten that for each channel. On the Operations plan you choose the region the data lives in.

How long does setup take?

Connecting an inbox takes an afternoon. Writing rules that fit your desk takes about a week of real requests, which is why the pilot gives it ten days.

J–JWalkthrough

Bring one real request. We’ll run it while you watch.

Thirty minutes on a call with someone who builds Relayform. Paste a request you had this week, with anything private taken out, and we’ll put it on the bench.

Write
hello@relayform.example
Call
555-0101, weekdays 8 am–6 pm
Visit
The Signal Tower, 1 Lampwick Yard, Ormholt

Form WT-1Walkthrough request

Preferred slot

We reply within one business day, from a person.